What We Collect and Why We Collect It
When you open an account with us, we collect the information you provide during registration — your name, contact details and account credentials. When you fund your account through Touch 'n Go eWallet, Boost or GrabPay, our payment processor records the transaction reference and amount so
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we can confirm the deposit cleared. We do not store your wallet PIN or full payment credentials on our side. We also collect device and session data — the type of device you use, your browser session and your approximate region — so we can keep
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your account secure and serve the lobby correctly on mobile. If you contact our support team, we keep a record of that conversation for quality and account-verification purposes. Cookies are used to hold your session state and remember your language preference; you can adjust cookie settings
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through your browser, though some features may not work as expected without session cookies. We retain your account data for as long as your account remains active and for the period required under applicable Malaysian law after closure. Your data is processed on servers with access
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restricted to authorised staff only, and is available where local law permits.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.